FAQ
Customer Service:
You have several options for contacting Eircover. You can reach us by phone at +353 85 257 6608 during our business hours, which are Monday to Friday from 8:00 AM to 4:00 PM. Alternatively, you can send us an email at info@eircover.com. Our team of experts is also available on the chat feature during opening hours to assist you with any product-related inquiries, shipping information, and more.
Eircover operates as an online shop, providing you the convenience to browse and make purchases 24/7, 365 days a year, at your preferred time. If you wish to speak to one of our knowledgeable sales advisors, please give us a call at +353 85 257 6608 from Monday to Friday, between 8:00 AM and 4:00 PM. We are here to address any questions you may have and provide guidance before, during, or after your purchase. Additionally, you can request a call from one of our experts through our website, and they will reach out to you as soon as possible during opening hours.
At Eircover, we take pride in offering the expertise of our professionals to assist you with your marquee, storage tent, or shelter needs. Whether you require information about materials, durability, payment options, or delivery, our experts are always available to answer your questions and provide guidance. With our online presence across Europe, you can access help through phone, email, or chat, regardless of your location. We are dedicated to providing advice and support throughout your entire purchasing process at Eircover.
As Eircover handles numerous deliveries every day, occasional mistakes may occur. In such cases, we have implemented a simple and straightforward procedure, which you can find detailed information about on our website. If you have not received your order, received incorrect goods, or encountered any broken items upon delivery, we have a standard process in place to rectify the situation efficiently. By following our instructions on reporting a mistake, we can typically process all claims within 24 hours, excluding Sundays and public holidays.
Orders:
www.eircovershop.com is a 100% internet-based business and, as such, is open 24 hours every day and all year round. Occasionally, there may be brief shutdowns due to technical maintenance or unforeseen issues. Please note that purchases can only be made when the shop is operational.
Generally, anyone can shop at www.eircovershop.com as long as they are 18 years old and possess a valid payment card that we accept. Accepted payment card options can be found under the “Payment” section. If you are under 18, you may make a purchase with the approval of your guardian and as long as you have the legal right to do so.
Our website, like most other e-shops, is designed to be user-friendly and easy to navigate. Here’s how you can place an order:
- Visit the shop at www.eircovershop.com and select your country if necessary.
- Find the desired item(s) and click “Add to basket” to add them to your Shopping Cart.
- You can continue shopping or proceed to the Checkout.
- In the Shopping Cart, you can modify the quantity or remove items. To view the shipping fee for your selected items, enter your postal code.
- At the Checkout page, provide your customer information, choose your preferred payment and delivery options.
- Before completing the purchase, make sure to read and accept the Eircover payment conditions. Click “Accept & Buy” to finalize your purchase.
- After the purchase, you will receive an order confirmation via email.
- Visit www.eircovershop.com, select your country if necessary, and choose the items you wish to purchase, adding them to the “Shopping Cart.”
- You can continue shopping and adding more items to the Shopping Cart. The Shopping Cart and total price will be visible at all times.
- To calculate the shipping fee, enter your postal code in the Shopping Cart.
- When you are ready to order, click “Place order” provide your name, address, email, telephone number, and select your payment and delivery methods.
- You can modify the contents of the Shopping Cart until you confirm your purchase by clicking the “Place order” button. This sends your order to Eircover for processing.
- Upon successful order placement, you will receive an email confirmation.
At Eircover, there are no fees associated with payment cards. You can refer to the “Payment” section on our website to see which payment cards are accepted when shopping at www.eircovershop.com.
Eircover does not have a fixed price for freight as we offer over hundreds products of various sizes and weights. The shipping fee is calculated and added just before you make the payment. This allows you to see the exact freight cost before completing your purchase.
At www.eircovershop.com, your Shopping Cart is always visible on the right-hand side once you have added an item to it. You can continually calculate and view the freight cost for the items in your Shopping Cart before proceeding to Checkout. Simply enter your postal code, and the shop will provide the precise shipping fee. You can add or remove items from your cart at any time before checkout.
If you would like to know the shipping fee for your desired items, simply add them to your Shopping Cart. Proceed to the checkout by clicking on “Buy Now” and then “To Checkout.” The fee is determined based on the weight and size of the items you wish to purchase. Our parcels are typically sent through a carrier service.
Once you make a purchase from Eircover, you will automatically receive an order confirmation via email. This confirmation will provide details of the items you have purchased, the total price, and an estimated time of delivery. Please note that due to our collaboration with various carriers, we are unable to provide an exact delivery time. Once your shipment leaves our facilities, you will receive a message from the carrier, along with a Trace & Tracking number. This number allows you to track your delivery. Generally, it takes about 3-4 working days to deliver an item, unless otherwise stated in the shop and assuming the item is currently in stock. The exact delivery time will be stated in the message you receive when your item is dispatched. If you require more information about the delivery time for your order, you can utilize the tracking number or contact the specific carrier responsible for delivery. Unfortunately, we do not have the capability to trace the order once it is in the hands of the carrier.
Eircover operates as a fully internet-based company and does not have a physical showroom or shop. However, we strive to present our products comprehensively and clearly through photographs and descriptive text on our website. Detailed information such as measurements, weight, and usage descriptions can be found alongside the products. Additionally, our team of experts is available to answer any questions you may have regarding materials, freight, durability, usage, and more.
When browsing our website at www.eircovershop.com and viewing individual products, you will find a range of information about each product, including its stock availability. The stock status is indicated by a green or red dot. Normally, a green dot signifies that the product is in stock, while a red dot indicates that the product is currently out of stock. You are always welcome to contact Eircover and inquire about when a particular product is expected to be back in stock.
Under normal circumstances, we are able to deliver within 3-4 working days after receiving payment, provided the product is in stock. If you have any questions regarding your delivery, we recommend contacting the carrier responsible for the delivery. Once we dispatch your order from our facilities, you will receive a confirmation from Eircover indicating the carrier information.
Payments:
When shopping at www.eircovershop.com, you can utilize the following payment methods:
– VISA, VISA Electron
– MasterCard, Maestro
– PayPal (including PayPal local partner credit cards)
– Bank transfer (payment can be made through home banking or your bank account. We will dispatch your shipment once we receive payment).
No, Eircover does not offer the option to open an account.
Eircover does not impose any additional fees when you make a payment with your payment card. Please refer to our payment methods page to see the available options.
Delivery:
Eircover keeps most of our products in stock. Products that are in stock are shipped on the next working day after payment has been received. For payments made through bank transfer, the goods are sent once the payment has been registered. The full payment amount must be settled. The standard delivery time for stock products is 3-4 working days, unless otherwise indicated in the shop.
Eircover collaborates with several reputable carriers who are responsible for delivering the goods ordered by Eircover customers. You will receive a notification about the estimated delivery time from the relevant carrier. Occasionally, minor delays may occur due to circumstances beyond Eircover’s control. Consequently, we cannot always guarantee a specific delivery time for every individual order. If you wish to track your order, you can use the Track and Trace number provided by the carrier or contact the carrier’s Customer Service directly. All necessary information will be included in the message you receive when Eircover dispatches the order from our stock.
Eircover offers express delivery with precise timing from day to day. Please call us to receive a personalized offer based on the weight and distance of your order.
The price of the product, along with the specific details, can be viewed on www.eircovershop.com. To see the shipping fee, you need to add the product to your Shopping Cart. The shipping fee will be calculated based on the total weight and volume of your order, as well as your geographical location. After adding the product to your cart, enter your postal code to view the total shipping fee.
The shipping fee is primarily calculated based on weight and volume, but your location also plays a role. Normally, we ship to the entire country, including islands connected to the mainland by a bridge. If you require delivery to an island without a bridge connection to the mainland, the shipping fee must be calculated individually. Please contact Eircover to receive a personalized offer. You can find our opening hours at www.eircovershop.com.
We are unable to provide free shipping for all orders, as our products vary significantly in terms of weight and size. However, we frequently offer free shipping on selected products during special offers and campaigns.
Eircover collaborates with several well-established carriers who are responsible for delivering our customers’ orders. You will receive a notification about the estimated delivery time from the respective carrier. If you have any questions regarding your delivery, we recommend contacting the carrier’s Customer Service directly, as Eircover is unable to track the delivery once it has been handed over to the carrier.
Eircover’s warehouse is located in Rathcoole Ireland.
Eircover keeps most of our products in stock. Products that are in stock are shipped on the next working day after payment has been received. For payments made through bank transfer, the goods are sent once the payment has been registered. The full payment amount must be settled. The standard delivery time for stock products is 3-4 working days, unless otherwise indicated in the shop.
Normally, the delivery time for products in stock is 3-4 working days, unless otherwise stated in the shop. Minor deviations may occur due to circumstances beyond our control. Therefore, we cannot guarantee a specific delivery time for every order. To track your delivery, please refer to the Tracking number provided by the carrier responsible for the delivery.
The estimated delivery time for each product is indicated on the shop’s website. The standard delivery time in Ireland is approximately 3-4 working days for products in stock. Eircover works with several carriers, and they will notify you once they receive the order from our warehouse. In their notification, you will receive a Track and Trace number to track your order. Please note that if you have any questions regarding your order, you should contact the specific carrier. Eircover can only inform you that the order has been dispatched from our warehouse.
Usually, all prices displayed on www.eircovershop.com include VAT.
Please be aware that prices are subject to change due to factors beyond Eircover’s control, such as material price increases, changes in price and tax legislation, postage and shipping rate changes, and errors in pricing or technical issues.
Returns:
- Fill out the return form: Fill in and submit the return form no later than 2 weeks after receiving your order. Provide your order number and the email used when placing the order.
- Receive return labels: After submitting the return form, you will receive an email from Eircover with labels attached.
- Prepare the shipment: Print the label(s) of shipment and carefully pack the return goods in the original packaging. It is important to return the goods in the original packaging, which must be undamaged and unused.
- Attach the labels: Affix the label(s) of shipment to the boxes you are returning. Make sure to place a label on each box for proper identification.
- Contact the carrier and pay the return shipment fee: Get in touch with Eircover or the designated carrier to arrange the return shipment. Please note that Eircover does not accept shipments sent Cash on Delivery (COD).
- Ship the goods to Eircover: Send the return shipment to the following address:
Eircover
Att.: RETURNS
Unit 7, Block 660, Greenogue Business Plaza, 7 College Road, Co. Dublin, Ireland - Insure the shipment: It is recommended to take out transport insurance for the goods you are returning, as you are responsible for them until Eircover receives them. Keep the postal receipt and any tracking number provided by the carrier for reference.
Important considerations regarding returns:
- Make sure to fill out the return form and submit it within the specified timeframe to initiate the return process.
- Ensure that the goods are packed securely in the original packaging to avoid any damage during transit. Eircover does not accept return goods that have been packed insufficiently, used, broken, incomplete, or unsellable.
- Ship the goods as soon as possible after submitting the return form and no later than 2 weeks after submitting the form.
- Review Eircover’s terms and conditions regarding returns to understand any limitations or conditions that may apply to your specific situation.
- Keep in mind that the amount to be refunded will be transferred back to the same means of payment used for the purchase. If you paid with a card, the amount will be transferred back to the account from which the money was debited.
- There is a risk of not receiving the full refund amount if the value of the product has been reduced. This can occur if the product has been unpacked, the original packaging is missing or broken, the product has been used or damaged while in your care, you have handled the product in a way that goes beyond establishing its type, properties, and functionality, or you have not followed the limitations of the Right of Cancellation as informed by Eircover.
Remember not to unpack a shipment if you wish to return the product. Unpacking the product may result in a reduction in the refund amount, ranging from 25% to 100% of the product’s price.
Claims:
Visit Eircover’s website and contact their customer service to obtain the claims form. Fill in the necessary details and provide any required information or documentation regarding the damage to your delivery.
Contact Eircover: Once you have filled out the claims form, get in touch with Eircover’s customer service. Inform them about the damage and provide them with the completed claims form. They will guide you through the next steps of the process.
When dealing with damaged deliveries, please keep the following points in mind:
Original packaging: It is typically required to return the product in its original packaging, regardless of the reason for the return. The original packaging is important for assessing the damage and processing the claim.
Prompt action: It is advisable to report the damage as soon as possible after receiving the delivery. Contact Eircover and initiate the claims process within a reasonable timeframe to ensure timely resolution.
Documentation: Be prepared to provide photo documentation or any other evidence of the damage. This will help support your claim and expedite the assessment process.
Return procedures: Follow Eircover’s instructions regarding the return of the damaged product. They will provide guidance on packaging requirements, return addresses, and any additional steps that need to be taken.
Communication: Stay in contact with Eircover’s customer service team throughout the claims process. They will provide updates, address any concerns or queries, and assist you in resolving the issue.
Remember to consult Eircover’s specific policies and procedures for handling damaged deliveries, as they may have their own guidelines in place.
Products:
PRODUCT INFORMATION
Eircover offers a wide range of products, and we strive to provide comprehensive and informative descriptions for each item. Our goal is to create a dynamic shopping experience where you can find relevant products with ease. We include instructive text and technical specifications, such as measurements and weight, for a better understanding of our high-quality offerings. Additionally, we provide manuals for many of our products, allowing you to review them before making a purchase.
If you have any questions about our products, our team of experts is ready to assist you. You can reach us via phone, email or chat. Below, we have compiled some frequently asked questions about our main products for your convenience.
MARQUEES
Eircover offers two types of covers for our marquees: PE and PVC. PVC covers are similar to truck covers and are known for their high quality. They have a closely knitted structure, feel soft and rubbery, and are 100% watertight. PVC covers are extremely weather-resistant and durable.
PE covers, on the other hand, provide an affordable alternative to PVC. Although slightly stiffer and not as sturdy as PVC, PE covers are still waterproof and durable. They are suitable for occasional use, approximately 1-2 times a year.
A ground bar provides additional strength and stability to your marquee. For this reason, most of Eircover’s larger marquees come with a ground bar included. If you choose a marquee without a ground bar, you have the option to purchase one separately.
When securing your marquee or storage tent with storm straps, you should allocate approximately 2-3 meters of space around the tent. This space allows you to stretch out the straps and secure them to the ground pegs. Alternatively, you can fasten the straps to solid objects like buildings. It’s important to secure the straps only to stable and sturdy objects as they will experience significant tension in case of strong winds. For marquees under 8 meters, we generally recommend using 4 storm straps, and for larger marquees, 6 straps are recommended. Always monitor the weather forecast and consider disassembling your marquee in case of severe weather conditions, particularly strong winds.
Covers described as ‘water resistant’ are designed for use in reasonable weather conditions and for shorter periods. They may not withstand heavy rain or prolonged exposure to moisture. Therefore, we cannot guarantee that a ‘water resistant’ cover will keep out rain when used for an extended time in wet conditions. If you plan to use your marquee or gazebo in various weather conditions, we recommend purchasing a model with a waterproof cover, as these are designed to handle almost all weather conditions. However, it is still important to monitor the weather forecast and disassemble your marquee in case of adverse weather conditions, especially strong winds.
Marquees or shelters with a Fire Certificate have undergone testing and approval according to local fire regulations, specifically the BS 5438:1989 2B Certificate. This certification confirms that the covers meet certain fire safety standards. However, it’s important to note that a Fire Certificate does not indicate resistance to extreme heat. While these marquees will not burst into flames upon contact with open fire, they should still be used responsibly and kept away from sources of high heat.
Opening the sidewalls of your marquee is not a problem. The sidewalls come as one piece for the entire length of the marquee. You have the option to not mount the sidewalls if you prefer an open marquee. With PVC covers, the sidewalls come in sections of 2 meters each. You can choose to mount one or more sections according to your preference. In summary, PVC marquees offer more flexibility when it comes to adjusting between open and closed configurations.
If your marquee cover becomes stained, dirty, or develops mold due to incorrect storage (e.g., storing it when wet), we recommend using PVC/PE cleaner.
We advise against pitching a Eircover marquee permanently. Our marquees are designed as temporary solutions, and any extended or permanent use may void warranty coverage for any flaws or deficiencies.
For more permanent cover solutions, we recommend considering our storage tents and shelters, which are available in various sizes.
We strongly recommend selecting a marquee that is spacious enough to accommodate your planned parties and events. As a general guideline, you can estimate:
– If you do not need tables and chairs inside the marquee, allocate approximately 0.75 m² per person.
– If you plan to have tables and chairs, allocate approximately 1 m² per person.
– Remember to account for additional space for a buffet, bar, music, and other elements, which typically require around 10-20% of the total area.
The assembly and pitching time of your marquee depend on its size and series. Here is a general estimation:
– Flextents: Minimum 1 person, approximately 60 seconds
– 3×6, 4×6, 4×8, 4×10, 5×8, 5×10: Minimum 2 persons, approximately 1 hour
– 5×12, 6×8, 6×10, 6×12: Minimum 3-5 persons, approximately 1.5 hours
– 6×6, 6×12, 6×18, etc.: Minimum 3-5 persons, over 1.5 hours
Please note that these are approximate estimates, and the actual assembly time may vary based on your familiarity with the product and other factors.
The appearance of dew or condensation on the inside of your marquee is a normal occurrence due to temperature changes and moisture in the air and ground. It is not an indication of a leak in your marquee. To minimize condensation, we recommend pitching the marquee on a patio or using one of Eircover’s plastic floors. Additionally, ensuring proper ventilation before your event can help reduce condensation. In cases of significant temperature deviations, condensation may accumulate and fall during the night if the humidity levels in the ground and air are high.
Yes, Eircover offers spare parts for our marquees, including parts for the frame, sidewalls, and roof covers. You can find the specific spare parts as individual products related to the various marquee models in our shop. This way, you can easily find and replace any damaged or missing parts. If you wish to change the look or design of your marquee, you can also purchase new parts such as roof covers and sidewalls.
Yes, every Eircover marquee and storage tent is accompanied by a manual. The manual provides clear and comprehensive instructions for assembly, ensuring the safe and correct setup of your marquee. If you are unable to find your manual please contact with our customer service.
TARPAULINS
At Eircover, we offer a wide range of tarpaulins designed for various purposes. Whether you require a tarpaulin for boat protection or other applications, it’s important to consider your specific needs. When selecting a tarpaulin, pay attention to the grammage per square meter. A higher grammage indicates a more robust and durable tarpaulin. PVC tarpaulins are generally known for their strength and longevity, while PE tarpaulins provide an affordable alternative for less demanding storage solutions. Additionally, you have the option to purchase extra eyelets to replace or reinforce your tarpaulin as needed.
Safety:
Marquees are designed for temporary use during celebrations and special events. It is important to pitch them according to the instructions and for shorter periods. Failure to do so may result in the loss of your rights to any claims.
Regardless of the marquee type you choose, we highly recommend using a Safety Pack from Eircover to further secure your tent. The Safety Pack includes storm straps and ground pegs. While it is crucial not to pitch your marquee in strong winds, it is possible for wind conditions to change after pitching. In such cases, the Safety Pack ensures the stability of your marquee. For marquees under 8 meters, we recommend using 4 storm straps, while marquees over 8 meters should have 6 storm straps. It is also advisable to monitor the weather forecast once your marquee is pitched.
Avoid pitching your tent in severe weather conditions, including strong winds, heavy rain, or snow. If you have already pitched the tent and encounter bad weather, promptly dismantle and fold it up. Ensure the marquee is completely dry before disassembling and packing it to prevent mold and mildew.
The responsibility for adequately securing the tent and preventing any damage or harm to materials and individuals rests solely with the tent owner. Depending on your location, you may need a permit for pitching your marquee or storage tent, especially for larger storage tents. It is your responsibility to obtain any required permits from the local authorities.
Eircover marquees are specifically designed for private use and temporary shelter for up to 150 people. For any other use, it is your responsibility to obtain permits from the appropriate local authorities. Properly securing the tent with storm straps is crucial to prevent any damage to materials or injuries to people. Remember to use 4 storm straps for marquees under 8 meters and 6 storm straps for marquees over 8 meters. Regularly check the weather forecast once your marquee is pitched.
Remember, the marquee is intended for temporary use and should not be used as a permanent shelter. During rainy periods, there is a risk of water accumulating on the roof of the tent, potentially causing collapse. It is your responsibility to ensure the roof cover remains free of water by extending it fully and removing any water buildup. Similarly, during snowy conditions, it is important to remove snow from the tent’s roof to prevent collapse and damage. Always ensure your tent is completely dry before disassembling and packing it to avoid mold and mildew.
Avoid packing or unpacking your tent in sub-zero temperatures as this can cause damage, particularly to tent windows in sidewalls. Open fires, welding equipment, or other sources of ignition should never be used inside or near the tent. We recommend checking if your home contents insurance covers your tent.
Please note that the Eircover warranty only applies to the normal use of the product in accordance with the provided instructions. The warranty does not cover normal wear and tear, damage caused by misuse, poor maintenance, abuse, unauthorized modification, or exposure to adverse weather conditions.
Yes, your personal information is secure with Eircover, as we adhere to all current data security regulations. When shopping at www.eircover.com, you will need to provide a minimum of your name, address, email address, and telephone number. This information will be stored, along with details of your purchased products, for five years from the end of the financial year in which the transaction occurred, as per applicable rules. After this period, the information will be deleted.
Your information will not be shared or sold to third parties unless it is necessary due to company restructuring or a total or partial sale. In such cases, any information sharing will comply with the relevant regulations in force at that time.
Yes, it is safe to use payment cards with Eircover. When making a payment, you will need to provide your card number, expiration date, and control digits. The amount will not be deducted from your account until the product has been dispatched from our warehouse. All card information, including the card number, control digits, and expiration date, is protected through SSL (Secure Sockets Layer) encryption between your Internet browser and the payment provider’s server. Eircover does not have access to your card details, and therefore, we are unable to save this information for future transactions. Consequently, you will need to enter your card details each time you make a purchase.
A cookie is a small text file that is stored on your computer when you visit a website. It contains information that can be read by the website when you return. Cookies eliminate the need to repeatedly enter the same information during subsequent visits. Cookies are not programs and do not contain viruses. They are essential for the proper functioning of the online shop.
Cookies help provide you with a personalized user experience tailored to your preferences. By using cookies, Eircover can remember the contents of your cart, your previous visits, and your preferred language and currency. These cookies are necessary to fulfill user requests within the online shop, such as enabling the shopping cart feature. For more information about cookies, please refer to our website.